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Terms and Conditions

Website Terms and Conditions

1. Introduction

These Website Terms and Conditions (Terms) govern access to and use of the website operated by the Institute of Veterans’ Advocacy Ltd (ACN 685 699 085) (IVA, we, us or our).

By accessing or using this website, you agree to be bound by these Terms, as amended from time to time. If you do not agree to these Terms, you must not use the website.

These Terms apply to all users of the website, including members of the IVA, advocates, affiliates, organisational members, and members of the public.

2. Relationship to Other IVA Governance Documents

These Terms operate alongside, and do not replace:

  • the IVA Constitution;
  • the IVA By-Laws; and
  • the IVA Privacy Policy.

Members, Organisational Members, Affiliates and Advocates are subject to additional obligations under the Constitution, By-Laws, and Board-approved policies and procedures. In the event of any inconsistency, the Constitution and By-Laws prevail in respect of membership and accreditation matters.

3. Use of the Website

You must not use this website:

  • for any unlawful purpose;
  • in any way that breaches any applicable law or regulation;
  • to interfere with, disrupt, or gain unauthorised access to the website or its systems;
  • to upload, transmit or distribute malicious code, spam or harmful material; or
  • in a manner that could reasonably be expected to cause harm to the IVA, its members, or the veteran community.

The IVA may suspend or terminate access to the website, or any part of it, at any time without notice if it reasonably believes these Terms have been breached.

4. Intellectual Property

Unless otherwise stated, all content on this website, including text, publications, training materials, logos, graphics and branding, is owned by or licensed to the IVA and is protected by Australian and international intellectual property laws.

You may view and download content for your personal or professional use only, provided you do not:

  • reproduce, publish, distribute or commercialise the content without prior written consent;
  • modify or create derivative works from the content; or
  • remove any copyright or proprietary notices.

5. Information and Disclaimers

The information on this website is provided for general informational purposes only. It does not constitute legal advice, financial advice, or professional advice of any kind.

While the IVA takes reasonable care to ensure information is accurate and current, it does not warrant or represent that the information is complete, accurate or up to date.

You rely on information on this website at your own risk and should seek independent professional advice where appropriate.

6. Advocacy and Third-Party Services

The IVA does not provide individual advocacy services to veterans through this website. Advocacy services are provided by independent advocates who may be members or accredited advocates of the IVA.

The IVA is not responsible for the acts, omissions or advice of individual advocates or organisations listed or referred to on the website.

7. Member Portals and Restricted Areas

Where the website provides member-only or restricted access areas:

  • you are responsible for maintaining the confidentiality of your login credentials;
  • you must not share your access with another person;
  • you are responsible for all activity conducted through your account.

The IVA may suspend or terminate accounts where it reasonably believes there has been misuse or unauthorised access.

8. Links to External Websites

This website may contain links to external websites operated by third parties. These links are provided for convenience only.

The IVA does not endorse, control or accept responsibility for the content, accuracy or security of external websites.

9. Privacy

The IVA collects, uses and discloses personal information in accordance with its Privacy Policy, which forms part of these Terms.

By using this website, you consent to the collection and handling of personal information as described in the Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, the IVA excludes all liability for any loss, damage or expense (including indirect or consequential loss) arising from:

  • use of, or inability to use, this website;
  • reliance on information contained on the website; or
  • unauthorised access to or alteration of data.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights that cannot be excluded under the Australian Consumer Law.

11. Changes to the Website and Terms

The IVA may:

  • modify or withdraw any part of the website at any time; and
  • update these Terms from time to time.

Updated Terms will take effect once published on the website. Continued use of the website constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Australia. The parties submit to the exclusive jurisdiction of the courts of the Australian Capital Territory, unless otherwise required by law.

13. Contact

Information on how to contact the IVA is available on the IVA website.